Terms of Use & Intellectual Property Notice

Last updated: 22 October 2026

Please read these Terms of Use & Intellectual Property Notice carefully before using the Gradely platform.

Introduction

Welcome to Gradely. These Terms of Service ("Terms"), together with our Privacy Policy, govern your access to and use of the Gradely website, services, and applications (collectively, the "Services"). By creating an account or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.

Eligibility and Age Restriction

You must be at least 16 years old to create an account and use our Services. If you are under the age of 18 (a "Minor"), you represent that you have obtained the consent of your parent or legal guardian to use the Services. Your parent or legal guardian must review and agree to these Terms on your behalf. We reserve the right to terminate any account if we believe it has been created by a user under 16 or a Minor without proper consent.

Account Registration

To access certain features, you must create an account via email. You agree to:

Pricing Data, Affiliate Links, and Financial Disclaimer PRICES ARE FOR INFORMATIONAL PURPOSES ONLY.

Gradely provides pricing data, "value increase" metrics, and market trends as estimates based on first-party sources and third-party sources. These are not official prices or guarantees of value. Actual prices and market conditions may vary. We are not responsible for any financial losses or gains resulting from using our pricing data or recommendations.

Intellectual Property

The Service, including its design, features, logos, and content created by us, is protected by copyright and other intellectual property laws. You may not copy, modify, distribute, or create derivative works from our platform without our express written permission, including:

Non-Affiliation and Fair Dealing

Gradely is an independent platform and is not affiliated with, endorsed, or sponsored by the publishers listed below. Card images, names, and text are trademarks and copyrights of their respective owners. Our use of these assets is intended for informational, analytical, and review purposes under Australian "Fair Dealing" principles and relevant Fan Content policies:

When you upload content to our platform (such as collection data, notes or tags), you grant us a non-exclusive, worldwide, royalty-free licence to use, display, and distribute that content in connection with providing our Services.

Buying and Selling on the Gradely Marketplace

This section applies when you buy or sell on the Gradely marketplace. It adds to the rest of these Terms; where the two differ on a marketplace order, this section applies.

Gradely's role

• Gradely is a venue. When you buy, your contract for the item is with the seller, not with Gradely. Gradely does not own, inspect or post the items listed, and is not the seller of any of them.
• Gradely provides the marketplace service: the listings, the checkout, the payment arrangements described below, the case process for problems, and reviews. Gradely charges the buyer a fee for that service, shown before you pay. Sellers pay Gradely no fee.
• Sellers may be individuals selling their own collection or businesses. If you sell as a business, or sell often enough that you are selling in trade, you must tell us through Gradely Support, and you owe buyers the obligations the law places on a business seller.
• You must be 18 or older to sell. A buyer under 18 needs a parent or guardian's permission to buy.

Your rights under the law

Nothing in these Terms, and no decision we make on a case, excludes, restricts or changes a right or remedy you have under the Australian Consumer Law, the New Zealand Consumer Guarantees Act 1993 or Fair Trading Act 1986, or any other law that cannot be excluded. Where the law gives a buyer rights against a seller (for example, consumer guarantees when the seller is in trade), those rights are against the seller. A private individual selling their own cards is usually not in trade, and then those guarantees generally do not apply, although the seller must still have the right to sell the item. The services Gradely itself provides come with the guarantees the law gives you for services.

Listing and selling

When you list an item, you agree that:

• you own it and have the right to sell it, and it is genuine;
• the listing is accurate: the product, set and printing, language, condition, finish and any treatment, and anything a buyer would want to know about it;
• if it sells, you will post exactly that item, packed to arrive in the condition described, by the date shown on the sale, using the postage service shown, with tracking where the sale requires it;
• you will not ask for or accept payment outside Gradely for an item listed here, put contact details or links in a listing, or list something you cannot supply.

If you cannot post a sale, cancel it from the sale page: the buyer is refunded in full and the copy returns to your collection. A sale not marked as posted by the date shown is cancelled the same way.

Payments and when the seller is paid

• Payments are processed by our payment provider, Stripe. You pay the price of the items, postage, any cover the parcel needs and the buyer fee, all shown before you pay, and your card is charged when the order is placed.
• Until a sale is released to the seller, the seller's share of the payment stays in Gradely's account with Stripe. The seller's share is paid to the seller's Stripe account when the buyer confirms delivery, or automatically a set number of days after the item was posted if the buyer raises nothing. The sale page shows that date. We remind the buyer before it.
• While a case about a sale is open, that sale's payout is not released. Payouts for the seller's other sales carry on as normal.
• Payment processing services for sellers on Gradely are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (together, the "Stripe Services Agreement"). By agreeing to these Terms or continuing to sell on Gradely, you agree to be bound by the Stripe Services Agreement, as Stripe may change it from time to time. As a condition of Gradely enabling payment processing services through Stripe, you agree to give Gradely accurate and complete information about you and your business, and you authorise Gradely to share it, and transaction information about your use of those services, with Stripe.

When something goes wrong: cases

If an order has not arrived, is not as described, is the wrong item, was damaged in the post, or does not look genuine, the buyer can open a case from the purchase page. A case is how Gradely decides what happens to the payment for that sale.

• When. A case can be opened only before the sale is released to the seller: while it waits to be posted, and after posting until the automatic release date shown on the purchase. Only the buyer opens a case; a seller who cannot complete a sale cancels it instead.
• Evidence. Both buyer and seller can add notes, tracking and photos to the case. Gradely may ask either of you for more information by a deadline, which we email to you and show on the case. Information asked for must be given before that deadline; after it, it cannot be added. Do not put contact details, links or anyone's address in a case.
• Decision. Gradely looks at what both sides have provided and decides, reasonably and on that evidence, whether the payment is released to the seller, refunded to the buyer in full, or refunded in part. The case page shows how soon we aim to first respond and to decide. We tell both of you the outcome by email and on the case page, with the reasons.
• Who pays. A full refund returns everything the buyer paid for that sale, and the seller is not paid for it. A partial refund is paid out of the seller's share of that sale, and the seller receives the rest. Gradely does not add money of its own to a refund. Refunds go back to the card used to pay.
• Missed deadlines. If the person asked does not answer by the deadline, Gradely may decide the case on what is already there. Gradely decides a case automatically (for example releasing the payment when a buyer did not answer, or refunding the buyer in full on a small order when the seller did not answer) only after emailing that person a reminder before the deadline that said what would happen.
• What a decision covers. Gradely's decision on a case decides only what happens to the payment for that sale on Gradely. It does not decide your legal rights against each other, and it does not stop you going to a court or tribunal (such as NCAT, VCAT or QCAT in Australia, or the Disputes Tribunal in New Zealand), contacting a consumer regulator, or asking your bank about the charge.
• Asking us to look again. If you think a decision was wrong, contact us through Gradely Support within 14 days of it, saying why. We will look at it again and tell you the result. Money already refunded or paid out cannot be moved back by Gradely, but your other rights stay open.

After a sale is released, Gradely can no longer move its payment. A problem found later is between buyer and seller, and the buyer keeps any rights the law gives them against the seller.

Bank chargebacks

A buyer may ask their card issuer to reverse a charge. If they do, the bank's process takes over that payment: an open case on it can be closed, and we follow the outcome. While the bank decides, the sale's payout is not released, and if the seller was already paid, that payout is reversed from the seller's Stripe account. If the bank decides for the seller, the seller is paid again. If the bank decides for the buyer, the seller is not paid for that sale. Gradely may provide the bank with the order and case records. Asking the bank to reverse a charge you have already been refunded for, or for an item you received as described, is misuse of the marketplace.

Reviews

• After a sale finishes, the buyer and the seller may each review the other once, within the time shown on the purchase. A review must be honest and about that sale. You may not offer or accept anything for a review, review yourself through another account, or use a review to threaten or pressure anyone.
• A seller's score counts each buyer once, by that buyer's latest review. A review of a sale below the minimum item price we set is kept but does not count towards the score.
• We do not edit reviews. We may remove or hide one that breaks these Terms, for example a review that is fake, abusive, off topic, or contains personal information.

Seller standards, pauses and suspensions

• To protect buyers, selling is paused automatically if a seller's score falls below the level we ask of sellers, or if too many of their recent sales end in a case decided against them (a refund on a case counts as decided against the seller). We set those levels, apply them the same way to every seller, and may change them for the future.
• While paused, a seller cannot list or edit listings. Their live listings are paused, not ended, and come back by themselves when the pause ends, unless a listing reaches its end date first. Orders already paid for go ahead as normal and must still be posted, and their payouts are released as usual. We email the seller when their selling is paused, saying why and when the pause ends. A second automatic pause within a short time lasts longer, and our team reviews the account.
• Our team may also pause or suspend selling, or close a marketplace account, where we reasonably believe a seller or buyer has broken these Terms, acted fraudulently or unsafely, put other users at risk, or where the law requires it. We act in proportion to the problem, tell you the reason unless doing so would compromise an investigation or the law prevents it, and you may ask us to review it through Gradely Support. A suspension ends the seller's live listings and returns the copies to their collection. Payouts for sales already made are not forfeited because of a pause or suspension; they are released, or refunded through a case or a chargeback, under the rules above.

Case records

Case notes and photos are kept for 24 months after the case is decided, so that a later bank dispute can be answered, and then deleted. Only the buyer, the seller and Gradely's team can see them. See our Privacy Policy.

Changes to the marketplace rules

We will give at least 30 days' notice by email before a material change to this section takes effect, unless the change is needed sooner for legal, safety or security reasons. A change to this section never applies to an order placed before the change takes effect. If you do not agree with a change, you can stop buying or selling and end your listings before it applies.

The Governing Law section below does not stop a consumer from using a tribunal or court where they live, or relying on the consumer laws of their own country.

Limitation of Liability

Nothing in these terms excludes, restricts, or modifies any guarantee or remedy available to you under the Competition and Consumer Act 2010 (Cth).

TO THE MAXIMUM EXTENT PERMITTED BY LAW, Gradely provides the Service “as is” and is not liable for any indirect, incidental, or consequential damages, including but not limited to financial losses, loss of data, or errors in card valuations, even if we have been advised of the possibility of such damages.

Account Suspension and Termination

We may suspend or terminate your account if you violate these Terms, engage in fraudulent activity, upload prohibited content, or harm the platform. You may contact us to delete your account at any time via Gradely Support.

Changes to These Terms

We may update these Terms from time to time. When we make significant changes, we will notify you by email or by posting a notice on our website. Your continued use of our Services after changes are posted constitutes your acceptance of the updated Terms.

Governing Law

These Terms are governed by the laws of New South Wales, Australia. You and Gradely submit to the non-exclusive jurisdiction of the courts of NSW, Australia for the resolution of any disputes arising from these Terms or your use of our Services.

Contact Us

Contact Us If you have questions about these Terms, or if you are a copyright holder believing your material has been used in a way that constitutes infringement, please contact us at: Gradely Support.